Troubleshooting your Innokin Kroma-Z vape device?
If you own the Innokin Kroma-Z, this page will assist you to troubleshoot many of your potential problems. Here are some of the most common issues with the Innokin Kroma-Z vape kit and ways you can troubleshoot them.
My Innokin Kroma-Z is not firing when I push the button
This is a surprisingly common issue that customers have and one of the easiest to solve. Innokin Kroma-Z kits are shipped in a locked position. In order to unlock your device, simply click the ‘power button’ five times quickly. This will unlock your Innokin Kroma-Z.
The other possible problem is that it is not charged. Simply plug the unit into a charging area using a Type-C USB cord. The Type-C USB plug is located near the bottom front of your Innokin Kroma-Z. When the device is charging it will indicate with a light. When the charge is complete, the light will shut off. This charging process typically takes 90-120 minutes.
My Innokin Kroma-Z is leaking
If your Innokin Kroma-Z is leaking there are few things that should be looked at in order to stop the leaking. There are a few common issues that could cause it to leak.
A) Coil Installed incorrectly (or not at all): The Innokin Kroma-Z pod system ships with a coil installed. Sometimes if the coil is misaligned and not sitting fully into the pod system, it can leak from the bottom of the coil. Check to ensure that your coil is correctly seated in the tank to reduce the chance of it leaking. It is best to remove and re-set the coil when you first get your device, as sometimes from the factory the coils are set too tightly in the tank.
B) Cracked glass: If your Innokin Kroma-Z vape kit was dropped, or if it was in a pocket or purse that got bumped around a lot, it’s possible for the glass to have broken and cause your Innokin Kroma-Z to leak. Even if you do not see a crack, if the leak is coming from sides of your tank at the bottom, it is possible that the glass has a hairline fracture. The glass can also crack in your Innokin Kroma-Z if it is left below freezing temperatures for a period of time.
C) Device Sitting For Too Long: You should never store any vaping device filled with e-liquid. Over time the e-liquid will saturate your coil and begin to leak. If you are not planning on using your device for more then 24 hours be sure to empty all e-liquid.
F) Flying / Increased pressure: The increased pressure of flying will make all vaping products leak; including the Innokin Kroma-Z. It is best to empty all vaping devices before flying on a plane, or traveling up a large mountain. I suppose if you are in a submarine, you could also experience leaking from your vape.
D) Over Heating: If you leave any vape in a vehicle in the summer, especially in direct sunlight, it could leak. Over heating the device, especially if it’s a full pod can cause the e-liquid to expand, pushing it out through the o-rings or through the airflow holes.
E) Freezing: Leaving your device in a vehicle or any area in below freezing temperatures could cause it to leak. This is because some parts are plastic and can become brittle and are then susceptible to breaking under freezing temperatures. The ideal temperature for any vaping device is +10 to +25 degrees Celsius.
My Innokin Kroma-Z tastes ‘burnt’
If your Innokin Kroma-Z tastes burnt when you take a draw, there are a number of possible reasons:
A) Not enough e-liquid in pod: Check and make sure that the pod is filled with e-liquid. Its a good idea to re-fill your pod before it becomes completely empty, as the last small amounts of e-liquid will have a difficult time getting to the coil to saturate the wicks.
B) Coil is old: As a coil starts to wear out they will be more susceptible to a burning taste, as they become less efficient at bringing the e-liquid to the heating coils inside. Its best to replace your Innokin Kroma-Z vape coils every 2-4 weeks.
C) Incorrect Wattage: Different coils are designed to be used at different wattage. Be sure to check the recommended wattage for your coils (they will be printed on the coils themselves, or can be viewed on our product page) and ensure that you are using your device within the correct wattage. If you use a coil designed to be vaped at 15W and use it at 50W, it will immediately taste burnt and will burn out the coil within a few draws. Be very careful to align your settings with the recommended coil settings.
D) E-Liquid that is too thick: Different coils will work better with different e-liquid viscosity. If you find your vape tasting burnt, its possible you are using an e-liquid with a very high VG level and that is too thick to saturate the wicks in the coils, leading to burning. Try using e-liquid that has a lower VG level (and higher PG level) to improve the flow of your e-liquid
E) Chain Vaping: If you chain vape multiple drags in a row its possible that the e-liquid does not have enough time to travel to the wicks in your coils between drags. Try waiting at least 15-30 seconds between drags to give the e-liquid time to re-saturate your coil.
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Do you have any additional troubleshooting tips or problems with your Innokin Kroma-Z vape kit? If so, please contact us and we would be happy to help you and add your issue to our Innokin Kroma-Z Troubleshooting Guide!