SMOK NOVO X | Troubleshooting

Need help troubleshooting your SMOK NOVO X vape device?

If you own the SMOK NOVO X Starter kit this page will assist you to troubleshoot many of your potential problems.  Here are some of the most common issues with the SMOK NOVO X vape kit and ways you can troubleshoot them.

My SMOK NOVO X is not firing when I push the button



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So your NOVO X is not firing, what do you do? First up you need to do is make sure that your device is charged. Its fully charged and still not firing you need to remove the pod and check the contact points. Sometimes the pod can leak a little bit onto the contacts which causes the pod to not get recognized.

My SMOK NOVO X is not charging

First, confirm that you are using the correct charging cable. The SMOK NOVO X utilizes a standard micro USB cable, meaning it can be charged through a USB port or in an outlet with a charging brick.

If you are using the correct cable and your device still isn’t charging, check to see the cable is properly inserted into the device and into the port you are using to charge it. Next, check the cable and ensure there are no signs of damage and nothing lodged in the actual ports. At this point try charging another device, such as a phone, with the USB cable to see if it is working at all. Finally, check the charging port on your device and clear it of any debris — this can be done with a small toothpick and some gentle care.

If none of these solutions work, your device may require further troubleshooting by a professional, you can contact our customer support for extra support in this process.

My SMOK NOVO X is leaking

If your NOVO X is leaking there are a number of things that should be looked at in order to stop the leaking.  Here are a few common issues that could cause it to leak.

A) Cracked plastic:  If your SMOK NOVO X pod vape kit was dropped, or if it was in a pocket or purse that got bumped around a lot, it’s possible for the plastic to have broken and cause your SMOK NOVO X to leak. Even if you do not see a crack, if the leak is coming from near the top or sides of your pod, it is possible that the plastic has been cracked. The plastic can also crack in your NOVO X Pod System if it is left below freezing temperatures for a period of time.

B) Over Filling:  Overfilling your tank is the most likely reason for it to leak. There is a max fill line on your tank. Be sure to never fill your tank beyond the max fill line as it will leak out the top when you use it.

C) Silicone stopper not completely sealed or missing:   If this silicone stopper is missing from your device, or if it has not been re-seated correctly, e-liquid could leak from the fill hole if the unit is set sideways.

D) Device Sitting For Too Long:  You should never store any vaping device filled with e-liquid.  Over time the e-liquid will saturate your coil and begin to leak.  If you are not planning on using your device for more then 24 hours be sure to empty all e-liquid.

E) Flying / Increased pressure:  The increased pressure of flying will make all vaping products leak; including the NOVO X.  It is best to empty all vaping devices before flying on a plane, or traveling up a large mountain.  I suppose if you are in a submarine, you could also experience leaking from your vape.

F) Over Heating:  If you leave any vape in a vehicle in the summer, especially in direct sunlight, it could leak.  Over heating the device, especially if it’s a full pod can cause the e-liquid to expand pushing it out through the o-rings or through the airflow holes.

G) Freezing:  Leaving your device in a vehicle or any area under the freezing temperature could cause it to leak.  This is because some parts are plastic and can become brittle and are then susceptible to breaking under freezing temperatures.  The ideal temperature for any vaping device is +10 to +25 degrees Celsius.


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Do you have any additional troubleshooting tips or problems with your SMOK NOVO X?  If so, please contact us and we would be happy to help you and add your issue to our SMOK NOVO X Troubleshooting Guide!