CURBSIDE PICK-UP
We will be offering free curbside pick up for customers who live in London and the surrounding area with the possibility of same day pick up. Simply call 519-204-8273 between the hours of 9:30AM - 4:30PM, Monday - Friday to speak with our Customer Service Representative. They will place your order, process payment (Credit Card or E-transfer), and schedule your pick-up time. You will be given a time frame and the address to come and pick up your order. Please note, pick-ups will not occur at our previous retail location on Egerton Street. Upon arrival, please park in the designated parking spots, call 519-204-8273, and remain in your vehicle. Your package will be brought out to you quickly & safely!
Please remain in your car and do not come to the door; for the safety of all involved you will not be permitted to enter the facility. Each customer will be required to show a form of Photo ID that will verify both your age and name to the customer service rep bringing your package out to you. If the order is in your name, you must be in the vehicle to collect the package. We cannot give your order to someone else picking it up for you without your presence. Thank you & drive safe 🙂
HOME DELIVERY
Canada Vapes has partnered with another London small business, REVV Delivery, to make accessing our vape goodies faster & easier. Mobility issues? No vehicle? Fed up with traffic? We've got you covered Londoners! Simply call 519-204-8273 between the hours of 9:30AM - 4:30PM, Monday - Friday to speak with our Customer Service Representative. They will confirm that you are within the designated delivery zone (below), place your order, process payment (Credit Card or E-transfer), and discuss delivery times. Sorry no payments accepted at the door. Your order will be prepared for delivery to your home and will be picked up daily Monday - Friday at 3PM by REVV Delivery. We promise that your order will arrive at your home no later than 7PM if your order was placed before 2:30PM that day.
The REVV Delivery driver will call prior to arrival to let you know that they are on their way & confirm any special delivery instructions. Please be prepared to show valid photo I.D when your order arrives. We are required to I.D anyone who looks under the age of 30 years old; nothing personal folks. If you have any issues, or need to contact us about specific changes, please call 519.204.8273. We are happy to assist, and are available during the week until 4:30PM daily (excluding holidays). For any urgent matters after 4:30PM you can contact REVV Delivery directly by calling or texting 519.488.6666. We are committed to an exceptional customer experience. Please contact us if you are not completely satisfied with the Canada Vapes Home Delivery Program. We’ll see you soon with your order!
ORDERS UNDER $50: $10 Delivery Fee / ORDERS BETWEEN $50 - $100: $5 Delivery Fee / ORDERS OVER $100: Free
RETAIL LOCATION
Many of you have reached out with your requests for local pick up or for our retail store to reopen. Let me tell you, we have missed seeing your faces and serving you in our store. We want you to know that we have heard you! For reasons outside of our control (i.e. zoning issues, COVID-19), unfortunately, at this time we will not be reopening our retail store at 460 Egerton St. While we look into all of our options regarding a future retail location we want to continue to serve you to the best of our abilities. Our amazing team here at Canada Vapes, are continuing to work towards more ways we can serve you better during this time, such as Curbside Pick-up & Home Delivery. We continue to be dedicated to offering authentic high-quality products, and the best customer service within our industry. Thank you for your continued patronage and patience.
CANADA POST
Due to the impact of COVID-19, the increase in online shopping, and the stringent safety protocols put in place by both Canada Vapes and Canada Post orders may take longer than normal to arrive. Be advised that some regions may see orders take up to four days longer then normal to arrive at their destinations. For more information from Canada Post regarding the delivery of your packages please click HERE.
We are doing everything we can to get your orders to you as quickly as possible and we appreciate your patience during this time. If you have any questions our customer service department will continue to be open Monday - Friday 9:30AM – 4:30PM EST. Give us a call at 1-844-286-VAPE. Orders are picked up daily at 4:30PM EST, Monday to Friday by Canada Post. Canada Post does not pickup or deliver on weekends or statutory holidays. Once your package has left the Canada Vapes Facility and is with Canada Post you will be sent tracking information with an estimated date of arrival. We make every attempt to ship the same day on orders placed prior to 3:00 PM EST. Multiple Canada Post Shipping Options exist at checkout, however, Londoner will only ever need to consider Expedited Parcel @ $9.99 (Flat Rate). This shipping option is free on orders over $50 and will always arrive the following day (unless unexpected COVID-19 related delays within the distribution center, per above).
NOTICE: The above information are just general guidelines, and no specific shipping guarantees are being made outside of the Canada Post's Official Shipping Information Page. Please visit this page to verify all shipping information about these Canada Post services. In rare situations, we reserve the right to request additional payment for Xpress Post or Priority shipping if the shipping cost is significantly higher than the charged amount.
