Frequently Asked Vape Questions

How do I choose the right vape for me?

Start by considering how simple you want the device to be, how often you expect to use it, and whether you prefer a tighter or more open draw.

A compact pod system may be suitable if you want something portable, easy to operate, and relatively low maintenance. A vape mod kit may be a better fit if you want a larger battery, more vapour production, adjustable settings, or a more open draw.

You can also use our Find Your Fit: Take the Vape Quiz to narrow down the options based on your experience and preferences.

What is the best vape for a beginner?

For many new users, a simple refillable pod kit offers a good balance of convenience, portability, and ease of use. Look for a device with uncomplicated controls, readily available replacement pods, and a draw that matches your preferences.

Some beginners prefer disposables because no setup is required. However, refillable pod kits can produce less waste and may cost less over time.

Explore our Beginner Friendly Starter Kits here.

Not sure what to pick? Take the Vape Quiz to find the right juice and kit for you.

What are the main parts of a vape?

Most refillable vaping devices contain the following components:

Battery or device: Supplies power to the coil.
Pod or tank: Holds the e-liquid.
Coil: Heats the e-liquid.
Wicking material: Absorbs the e-liquid and carries it to the coil.
Mouthpiece: The part of the device you inhale through.
Airflow: Controls how tight or open the draw feels.

Some pods have a built-in coil. When the coil wears out, the entire pod must be replaced. Other devices use separate replaceable coils.

What are the different types of vapes?

Canada Vapes carries three main categories of vaping devices:

Pod system vapes

Pod systems are compact devices that use refillable or replaceable pods. They are often easy to operate and are available with both automatic-draw and button-activated designs.

Many pod kits are suitable for mouth-to-lung vaping, although some newer systems also support a more open restricted-direct-lung draw.

Vape mod kits

Vape mod kits are typically larger and more powerful. They may include adjustable wattage, airflow controls, replaceable batteries, larger tanks, and a wider selection of compatible coils.

Mods are generally best suited to users who are comfortable adjusting settings and maintaining a tank and coil system.

Disposable vapes

Disposable vapes are pre-filled devices with a built-in coil and battery. Some modern disposable devices include rechargeable batteries, but the e-liquid reservoir is not designed to be refilled. Once the e-liquid is depleted, the device must be disposed of responsibly.

Availability and product options may vary by province because vaping regulations differ across Canada.

What is the difference between MTL, RDL, and DTL vaping?

Mouth-to-lung, or MTL

With MTL vaping, the aerosol is drawn into the mouth before being inhaled into the lungs. This creates a tighter draw that many people compare to the draw of a cigarette.

MTL devices normally use lower power and higher-resistance coils.

Restricted direct-to-lung, or RDL

RDL vaping provides a more open draw than MTL but still offers some airflow resistance. It sits between MTL and DTL and is common in many newer pod systems.

Direct-to-lung, or DTL

With DTL vaping, the aerosol is inhaled directly into the lungs. DTL devices generally use lower-resistance coils, more airflow, and higher power to produce more vapour.

What is the difference between a pod kit and a vape mod kit?

Pod kits are generally smaller and easier to use. Vape mod kits normally provide more power, customization, and vapour production.

Size and portability

Pod systems are usually compact and lightweight. Vape mods are often larger because they contain bigger batteries, larger tanks, or more advanced controls.

Power and settings

Many pod systems automatically select an appropriate power level or offer only a small adjustment range. Mods may allow you to adjust wattage, airflow, temperature, and other settings.

Coils

Pod systems may use replaceable pods with built-in coils or separate pod coils. Mods normally use tanks with replaceable coils.

E-liquid capacity

Mod tanks often hold more e-liquid than pod systems, although capacity depends on the specific model and applicable Canadian regulations.

Vaping style

Pod systems commonly support MTL or RDL vaping. Vape mod kits are frequently designed for RDL or DTL vaping, although some can also provide a tighter draw.

View our Best Vape Mod Kits article for current recommended options and comparisons.

Frequently Asked Questions About Nicotine Strength

What does vaping nicotine strength mean?

Nicotine strength refers to the concentration of nicotine in an e-liquid. It is normally displayed in milligrams per millilitre, written as mg/mL.

For example, an e-liquid labelled 10 mg/mL contains 10 milligrams of nicotine in each millilitre of liquid.

In Canada, vaping products manufactured or imported for sale cannot contain more than 20 mg/mL of nicotine.

How do I choose a nicotine strength?

The right nicotine strength depends on several factors:

Your previous nicotine use
How frequently you vape
Whether you use freebase nicotine or nicotine salts
The power and airflow of your device
The resistance of your coil
Your preferred throat feel

Higher nicotine strengths are generally paired with low-powered, tighter-draw devices. Lower nicotine strengths are usually more appropriate for higher-powered devices that produce more vapour with each puff.

Because nicotine intake varies considerably between devices and users, cigarette consumption cannot be converted perfectly into a specific vaping strength.

You can find the best nicotine strength here: Find Your Fit: Take the Vape Quiz. Only takes 2 minutes!

What nicotine strength should a heavy smoker start with?

An adult who previously smoked frequently may prefer a higher nicotine strength in a low-powered MTL pod system. In Canada, available nicotine strengths cannot exceed 20 mg/mL.

Start cautiously and pay attention to how you feel. Nausea, dizziness, headache, shakiness, or a racing heartbeat may indicate that you are consuming too much nicotine.

A healthcare professional or smoking-cessation specialist can provide personalized guidance.

What nicotine strength should a moderate or occasional smoker choose?

Someone who smoked less frequently may prefer a low or moderate nicotine strength. The right option will also depend on the device.

A strength that feels comfortable in a small MTL pod may be too intense in a more powerful RDL or DTL device. Always check the product and device recommendations before use.

Can I vape without nicotine?

Yes. Canada Vapes offers nicotine-free e-liquids containing 0 mg/mL nicotine.

Nicotine-free e-liquid may appeal to adults who want flavour and the familiar routine of vaping without consuming nicotine. However, nicotine-free vaping is not risk-free, and it is not recommended for people who do not already vape.

Can I gradually lower my nicotine strength?

Some adults gradually move to lower strengths over time. To make the transition more manageable, use one strength consistently before stepping down and avoid increasing your vaping frequency to compensate.

There is no single schedule that works for everyone. A healthcare professional can help you create a personalized nicotine-reduction or smoking-cessation plan.

Can I mix different nicotine strengths?

Mixing two compatible e-liquids can change the final nicotine concentration, but the calculation must be accurate. Mixing products can also alter the PG/VG ratio, flavour, and performance of the liquid.

Do not add concentrated nicotine directly to e-liquid unless you have the appropriate knowledge, equipment, and safety procedures. Nicotine can be toxic if swallowed or absorbed through the skin.

How should nicotine e-liquid be stored?

Store e-liquid upright in a cool, dry place away from direct sunlight and heat. Keep every bottle securely closed and out of reach of children and pets.

If e-liquid is swallowed or spilled on the skin, follow the product instructions and contact the appropriate medical or poison-control service when necessary.

Frequently Asked Questions About Disposable Vapes

What is a disposable vape?

A disposable vape is a pre-filled vaping device with an integrated battery and coil. It arrives ready to use and does not require the user to fill a tank or install a coil.

How do disposable vapes work?

Most disposable vapes are activated automatically when you inhale through the mouthpiece. The battery powers the internal coil, which heats the pre-filled e-liquid.

Before using one, remove all packaging, airflow stickers, silicone covers, and mouthpiece plugs. Some devices may also have airflow controls or a display showing battery and e-liquid information.

Can disposable vapes be recharged?

Some disposable vapes are completely non-rechargeable, while others, like our CV NOVA and CV SUPERNOVA, have a rechargeable battery.

Even when the battery is rechargeable, the device itself is not intended to be refilled.

A rechargeable disposable will normally have a USB charging port and charging instructions on its packaging.

Never attempt to charge a device that is not designed to be recharged. Always use the charging method recommended by the manufacturer.

Can I refill a disposable vape?

No. Disposable vapes are sealed products and are not designed to be opened or refilled.

Trying to open or refill one can damage the battery, cause leaking, expose you to e-liquid, or create a safety hazard.

How long does a disposable vape last?

The lifespan of a disposable depends on:

The amount of e-liquid it contains
Battery capacity
Coil and power settings
The length of each puff
How frequently it is used
Whether it has adjustable airflow or power modes

Advertised puff counts are estimates based on controlled testing. Actual results will vary and may be considerably lower for users who take longer or deeper puffs.

Why is my disposable vape blinking?

A blinking light can indicate several things, including:

A depleted battery
A low e-liquid level
A short circuit
Activation timeout
Overheating protection
A charging issue
A connection or sensor problem

Check the manufacturer’s instructions. Do not continue using a device that becomes unusually hot, appears damaged, leaks heavily, or behaves unpredictably.

Why does my disposable taste burnt?

A burnt taste may mean the e-liquid is nearly depleted, the wick is dry, or the coil has been overheated.

Pause between puffs and avoid repeatedly inhaling in quick succession. If the burnt taste continues, stop using the device. Disposable coils cannot normally be replaced.

Are disposables or refillable vapes better?

Disposable devices offer convenience and require little setup. Refillable devices generally offer more control, create less device waste, and may cost less over time.

The right choice depends on your priorities, frequency of use, maintenance preferences, and local product regulations.

Read our complete Disposable vs. Refillable comparison.

What are the best disposable vapes?

The best option depends on the draw, flavour availability, size, battery design, and features you prefer. Product availability can also vary by province.

Visit our Best Disposable Vapes article for current recommendations.

How should I dispose of a disposable vape?

Disposable vapes contain lithium batteries and electronic components. They should not be placed in household garbage or regular recycling.

Take used devices to an approved battery or electronic-waste collection facility that accepts vaping products. Requirements vary by municipality, so check your local disposal guidelines.

Frequently Asked Questions About E-Liquid

What is e-liquid?

E-liquid, also called vape juice, is the liquid used in a vaping device. When heated by a coil, it creates the aerosol inhaled by the user.

E-liquid can contain propylene glycol, vegetable glycerin, flavourings, nicotine, and other permitted ingredients. Nicotine-free options are also available.

What is in e-liquid?

Common e-liquid ingredients include:

Propylene glycol

Propylene glycol, or PG, is a thinner base ingredient. It helps carry flavour and generally produces a more noticeable throat sensation.

Vegetable glycerin

Vegetable glycerin, or VG, is a thicker base ingredient. It generally produces denser vapour and a smoother-feeling draw.

Flavourings

Flavourings create the product’s flavour profile. Product availability and permitted flavours vary by province.

Nicotine

Nicotine may be included as freebase nicotine or nicotine salts. Canada Vapes also offers products with 0 mg/mL nicotine.

What PG/VG ratio should I use?

Your ideal ratio depends on the device and coil.

A balanced liquid is often suitable for smaller pod systems and higher-resistance coils. Higher-VG liquids are thicker and are generally better suited to devices with larger wicking ports and more powerful coils.

Using a liquid that is too thick for your pod can cause poor wicking and burnt hits. Using a very thin liquid in a large tank can contribute to leaking.

Check your device instructions and the recommendations on the e-liquid product page.

Does vape juice expire?

E-liquid has a recommended shelf life and should be used before the date shown on the bottle. Over time, the flavour, colour, consistency, and nicotine may change.

Store e-liquid tightly sealed in a cool, dark, dry location. Do not use it if the seal is damaged, the bottle is leaking, or the contents appear unusual.

Why does e-liquid change colour?

E-liquid may darken because of oxidation, exposure to light or heat, interaction with flavour ingredients, or residue returning from the coil.

Some colour change is normal. However, you should not use the product if you are uncertain about its age, storage conditions, seal, or appearance.

Can I use any e-liquid in any vape?

No. E-liquid must be paired with an appropriate device, coil, power level, and vaping style.

Nicotine salts are commonly used in lower-powered MTL pod systems. Lower-strength freebase liquids are often used across a wider range of devices, including more powerful systems.

Always consider the nicotine concentration and PG/VG ratio before filling your device.

Can I mix two e-liquids together?

Yes you can. We find that a lot of our customers like to experience with mixing flavours. You can read our article on tried and true combinations that we recommend here.

What is special about Canada Vapes e-liquid?

Canada Vapes has been producing e-liquid in London, Ontario since 2010. Our selection includes traditional freebase e-liquid, nicotine salts, ice profiles, menthol options, nicotine-free products, and flavourless choices.

You can learn more about our production approach, available collections, ingredients, nicotine options, and flavour categories on the About Our E-Liquid page.

Frequently Asked Questions About Nicotine Salts

What are nicotine salts?

Nicotine salts, commonly called nic salts, are a form of nicotine used in e-liquid. They are created by combining nicotine with an acid to alter its chemical properties and throat feel.

Nicotine-salt e-liquids are commonly paired with lower-powered MTL pod systems.

What is the difference between nicotine salts and freebase nicotine?

Nicotine salts generally feel smoother at higher nicotine concentrations. Freebase nicotine often provides a more noticeable throat sensation as the strength increases.

Device pairing is important:

Nicotine salts are normally best suited to low-powered MTL pod systems.
Lower-strength freebase liquids can work in pod systems, tanks, and a wider range of power levels.
Higher-powered devices produce more aerosol per puff and should normally be paired with lower nicotine strengths.

Read our full Nic Salt vs. Freebase article for a more detailed comparison.

Can I use nicotine salts in any vape?

Nicotine salts should not automatically be used in every device.

They are generally intended for low-powered devices with tighter airflow and higher-resistance coils. Using a high nicotine concentration in a powerful, low-resistance device may deliver more nicotine than intended and create an uncomfortable experience.

Check both the e-liquid label and the device manufacturer’s recommendations.

Are nicotine salts stronger than freebase nicotine?

The strength listed on the bottle is still measured in mg/mL. A 10 mg/mL nicotine-salt liquid and a 10 mg/mL freebase liquid contain the same labelled nicotine concentration.

However, the throat feel and vaping experience can differ. Device output and vaping frequency also affect how much nicotine a user consumes.

Can nicotine salts help someone stop smoking?

Some adults who smoke use nicotine-salt products when switching completely from cigarettes. However, vaping products are not harmless, and individual results vary.

Adults seeking help quitting smoking should consider speaking with a healthcare professional or using an approved smoking-cessation service.

Frequently Asked Questions About Coils and Pods

What is a vape coil?

A coil is the heating element inside a vaping device. It contains a metal heating component and wicking material, usually cotton.

The wick absorbs e-liquid. When the device is activated, the coil heats the liquid and creates aerosol.

How do I find the right coil or pod for my vape?

Coils and pods are not universally compatible. You need the exact product series that fits your device.

Check:

The brand of your device
The full device name
The pod or tank model
The compatible coil family
The resistance listed in ohms
The recommended wattage range

Do not select a coil based only on its appearance. Similar-looking products may use different connectors or dimensions.

What does coil resistance mean?

Coil resistance is measured in ohms and is shown with the Ω symbol.

Higher-resistance coils generally operate at lower power and provide a tighter draw. Lower-resistance coils generally require more power and produce more vapour.

Resistance is only one factor. Coil design, airflow, wattage, and the device’s programming also affect performance.

Which coil is best for MTL vaping?

MTL vaping usually works best with a higher-resistance coil and tighter airflow. Common MTL resistances may range from approximately 0.8 ohm to above 1.0 ohm, although product designs vary.

Follow the manufacturer’s recommended wattage range rather than selecting a setting based only on resistance.

Which coil produces more vapour?

Lower-resistance coils with larger surface areas typically produce more vapour when used at the appropriate wattage. They also consume more e-liquid and battery power.

Use an e-liquid and nicotine strength suitable for the device’s output.

What is a mesh coil?

A mesh coil uses a mesh-like heating surface instead of a traditional round wire. The larger surface area can heat the wick more evenly and may improve flavour consistency and vapour production.

Performance varies between brands, devices, and coil designs.

How long does a vape coil last?

Many coils last approximately one to three weeks, but there is no guaranteed lifespan.

A coil may wear out sooner because of:

Frequent use
High wattage
Sweetened or dark e-liquids
Insufficient time between puffs
Poor priming
Low e-liquid levels
Thick e-liquid in a small pod
Manufacturing variation

How do I know when to change my coil or pod?

Replace the coil or pod when you notice:

A persistent burnt taste
Muted or unusual flavour
Reduced vapour production
Continued leaking or flooding
Gurgling that cannot be corrected
Darkened or damaged cotton
The device no longer recognizes the coil

How do I prime a new coil?

Before using a new coil:

Install the coil correctly.
Fill the pod or tank with compatible e-liquid.
Allow the device to sit for approximately five to ten minutes.
Begin at the lower end of the recommended wattage range.
Take shorter, gentle puffs at first.
Increase the power gradually if needed.

Priming gives the wick time to absorb e-liquid and reduces the risk of burning the cotton.

Frequently Asked Questions About Vape Troubleshooting

Why is my vape not working?

Start by checking the following:

Is the battery charged?
Is the device turned on?
Is the pod, tank, or coil installed correctly?
Is there enough e-liquid?
Are the electrical contacts clean and dry?
Is the coil compatible?
Is the device locked?
Does the screen show an error message?

Turn off the device before cleaning or adjusting its components. Consult the manufacturer’s manual for model-specific instructions.

Why is my vape not drawing?

A vape may fail to draw because of a low battery, blocked airflow, a damaged pod, dirty contacts, an empty reservoir, an incorrectly installed coil, or an issue with the automatic-draw sensor.

Remove the pod and gently clean any condensation from the contacts and airflow openings. Reinstall the pod securely and ensure all protective stickers and plugs have been removed.

Why does my vape say “no atomizer” or “check atomizer”?

This normally means the device cannot detect the coil.

Possible causes include:

A loose coil
Dirty or wet electrical contacts
An incompatible coil
A damaged pod or tank
A coil that has reached the end of its life
A damaged device connector

Turn the device off, remove the pod or tank, clean the contacts, and reinstall the components. Try a new compatible coil if the message remains.

Why is my vape leaking?

Common causes of leaking include:

Overfilling
A damaged pod, tank, seal, or O-ring
An incorrectly installed coil
E-liquid entering the centre airflow tube
Using e-liquid that is too thin for the device
Leaving the device in excessive heat
Air-pressure changes during travel
Drawing too forcefully
Storing the device on its side

Keep the device upright, fill only to the recommended level, and make sure every component is properly installed.

Why is my vape spitting or gurgling?

Spitting and gurgling usually mean that too much e-liquid has entered the coil or airflow channel.

Try the following:

Remove excess liquid from the mouthpiece and airflow channel.
Take slower, gentler draws.
Check that the coil is installed correctly.
Make sure the tank or pod is not overfilled.
Use the recommended wattage range.
Replace the coil if flooding continues.

Why does my vape taste burnt?

A burnt taste usually occurs when the wick is not sufficiently saturated or the coil has been damaged.

Possible causes include:

The coil was not primed
The e-liquid level is too low
The wattage is too high
Puffs are being taken too close together
The e-liquid is too thick for the pod
The coil has reached the end of its life

Once the cotton is badly burnt, the taste usually cannot be corrected. Replace the coil or pod.

Why is my vape battery dying quickly?

Battery life depends on battery capacity, coil resistance, wattage, screen use, and vaping frequency.

Higher wattage and lower-resistance coils consume more energy. Battery performance can also decline with age.

Stop using any battery or device that is swollen, damaged, leaking, excessively hot, or has a torn battery wrap.

Can I leave my vape charging overnight?

Do not leave a vape charging unattended or for longer than recommended by the manufacturer.

Charge it on a stable, non-flammable surface using a compatible cable and power source. Keep it away from bedding, direct sunlight, extreme temperatures, children, and pets.

Frequently Asked Questions About Canada Vapes

How long has Canada Vapes been in business?

Canada Vapes has served adult Canadian customers since 2010. We began in London, Ontario and now operate as an online vape retailer and e-liquid manufacturer serving customers across Canada.

Does Canada Vapes make its own e-liquid?

Yes! Canada Vapes produces its own e-liquid in London, Ontario.

Our lineup includes freebase/traditional e-liquid, nicotine salts, ice profiles, high VG, and nicotine-free flavours.

Learn more on our About Our E-Liquid page.

Where does Canada Vapes ship?

Canada Vapes ships to eligible addresses across Canada. Product availability may vary depending on provincial and territorial vaping laws, flavour restrictions, excise requirements, and delivery limitations.

Age verification may be required when the package is delivered.

Does Canada Vapes offer free shipping?

Canada Vapes offers free standard shipping on eligible orders of $50 or more. Certain rural, remote, and territorial destinations may be excluded or may require an additional shipping charge.

Available services, prices, and estimated delivery dates are displayed during checkout.

Visit the Shipping & Warranty page for current information.

How long will my Canada Vapes order take to arrive?

Delivery time depends on the destination, selected shipping service, order-processing time, weather, carrier delays, and whether additional age or payment verification is required.

After the order ships, tracking information is normally sent by email. Carrier estimates are not guaranteed.

Visit the Shipping & Warranty page for current information.

How do I track my Canada Vapes order?

Once Canada Post receives your package, Canada Vapes will update the order to shipped status. Tracking information is normally emailed shortly afterward.

Check your junk or spam folder if you do not see the message. You can also sign in to your Canada Vapes account to review your order information.

What payment methods does Canada Vapes accept?

Canada Vapes accepts:

Visa
Mastercard
Visa Debit
Mastercard Debit
Interac e-Transfer

Credit and debit card transactions may require 3D Secure authentication. This additional verification helps protect customers against unauthorized transactions.

Visit our Payment Options page for instructions and current details.

Does Canada Vapes store my credit card information?

Canada Vapes does not store credit card information on its website, servers, or payment systems.

Payments are processed through the applicable secure payment provider, and additional cardholder verification may be requested during checkout.

How do I pay by Interac e-Transfer?

Select Interac e-Transfer during checkout and follow the instructions shown in your order confirmation.

Your order cannot be processed until the payment is received and successfully matched to the order. Use the exact order information requested and contact customer service if you encounter a problem.

Visit our Payment Options page for instructions and current details.

Does Canada Vapes offer a warranty?

Canada Vapes offers a 60-day limited warranty on eligible product categories, including many starter kits, replacement tanks, box mods, 18650 batteries, and battery chargers.

Coverage depends on the product category, condition, usage, and nature of the issue. Consumable products and damage caused by misuse, impact, improper charging, normal wear, or incorrect maintenance may not qualify.

Contact customer service promptly when an item arrives damaged or develops a problem. You can email us at support@canadavapes.com, give us a call toll free (1-844-286-VAPE), or use our website chat.

Visit the Shipping & Warranty page for current information.

What should I do if my order arrives damaged or incorrect?

Keep the packaging and contact Canada Vapes customer service as soon as possible. Include:

Your order number
The affected product
A description of the issue
Clear photographs or video when requested
The condition of the shipping package

Do not discard the product or packaging until customer service has reviewed the claim.

Can I change or cancel an order after placing it?

Contact Canada Vapes immediately. We may be able to help if the order has not entered processing or been packed.

Once an order has been processed or transferred to the carrier, changes and cancellations may no longer be possible.

How do I change my Canada Vapes password?

Use the password-reset option on the account login page. Enter the email address associated with your account and follow the link sent to your inbox.

Check your spam folder if the email does not arrive.

Visit the Updating Your Account page for further instructions.

How do I update my address?

Sign in to your Canada Vapes account and open the address section. Update your billing or shipping address and save the changes.

Changing the address in your account will not necessarily update an order that has already been submitted. Contact customer service immediately when an active order contains an incorrect address.

Visit the Updating Your Account page for further instructions.

Why is vaping excise tax added to my order?

Vaping products containing vaping substances are subject to federal excise duty. Additional provincial or territorial duty may also apply when the destination participates in the coordinated vaping duty system.

The amount depends on the volume of e-liquid and the destination province or territory. Applicable tax is included or calculated according to the product and shipping destination.

Read our Excise Tax Info page for current rates, examples, and participating jurisdictions.

Why can prices differ between provinces?

Prices may differ because participating provinces and territories apply an additional vaping duty equal to the federal duty. Product availability and stamp requirements can also vary by destination.

Your final product availability and applicable charges are determined by the shipping address entered during checkout.

Read our Excise Tax Info page for information on provincial and federal stamps.

Does Canada Vapes offer curbside pickup in London?

Yes. Canada Vapes offers free curbside pickup for eligible customers in London, Ontario and the surrounding area, with the possibility of same-day pickup.

Orders must be arranged with customer service during available weekday hours. Photo identification is required, and the person named on the order must be present.

Does Canada Vapes offer local delivery?

Canada Vapes offers local delivery within designated areas of London, Ontario through a local delivery partner.

Availability, delivery times, zones, and charges can change. Contact customer service to confirm eligibility before ordering.

Does Canada Vapes have a loyalty program?

Yes. The Canada Vapes loyalty program is called True North Points.

Customers with a Canada Vapes account are automatically enrolled and can earn points through eligible purchases and selected account activities.

How do True North Points work?

Members earn 10 points for every eligible dollar spent. Additional points may be available for activities such as product reviews, referrals, and birthday rewards.

Points can be redeemed according to the current program rules. Some products, taxes, shipping charges, promotions, or transactions may be excluded.

Review the True North Points page and program terms for complete details.

Where can I find Canada Vapes sales?

Canada Vapes updates its sale page regularly with weekly deals, clearance products, bundles, and limited-time promotions.

Because promotions can change or end without notice, check the Sale Page for the latest offers and eligibility requirements.

Can I use a discount code with loyalty points or another sale?

Discount codes, loyalty rewards, and promotions may have individual restrictions. Some offers cannot be combined.

Review the promotion details and enter the code at checkout. The checkout total will show whether the discount was accepted.

How can I decide which product to buy?

Use our Find Your Fit: Take the Vape Quiz for personalized product suggestions based on your preferred draw, experience level, device style, and maintenance preferences.

You can also explore these buying articles:

How can I contact Canada Vapes?

You can contact the Canada Vapes customer service team by phone, email, or website chat. We are available Monday through Friday 9:30-4:30 ET.

Toll-free: 1-844-286-VAPE
Email: support@canadavapes.com

Our team can help with orders, payments, product compatibility, troubleshooting, shipping, warranties, and account questions.