Shipping & Warranty
We ship all of our packages through Canada Post.
Our shipping cost is flat rate $9.99, with free shipping on orders over $100 (before tax and discounts).
Our shipping time is 1-3 days for major cities, 3-5 days for rural areas, and up to 13 business days for very rural and far away locations.
We do our very best to ship the same day on all orders that come in before 3:00 PM EST.
First time customers will have to pickup their packages at the closest Canada Post outlet, and they will require PHOTO ID to ensure they are 19+ and legally allowed to purchase an e-cigarette in Canada.
Once your ID has been checked, your packages will be sent without this requirement assuming that the address and name has not changed on your order.
Orders sent after the ID check will not have signature required, and will be delivered in your mailbox when possible.
If there is an issue with a shipment in the past, we may use "SIGNATURE REQUIRED" as an option when shipping to ensure the package arrives to you.
We reserve the right to ID check anyone for any reason, and require signature required for any reason.
Any package returned to us due to ID CHECK failure will be charged a $20 re-stocking fee in addition to the shipping cost fee being forfeited (if applicable).
CANADAVAPES.COM WARRANTY AND RETURNS POLICY:
We want you to be extremely satisfied with your purchase from CanadaVapes.com. Most of our products are covered by an unconditional 30 day warranty. This warranty will not begin until the order has been validated as received by Canada Post.
Exceptions to the 30 day warranty:
Atomizers are by nature disposable. We offer a DOA (Dead on arrival) warranty. Please check your atomizers and if there are any issues contact us within 2 business days of delivery for return/repair. This policy covers: 510 atomizers, 510 cartomizers, 510-E clearomizers, CE4 clearomizers, F16 clearomziers, F16 replacement cartomizers, EGO-T atomizers, EGO-C atomizers, Aspire Clearomizers and glasomizers, Davide glassomizers, Kanger Clearomizers and Glassomizers, and all sub-ohm glassomizers.
For sanitary reasons, there is no warranty on e-liquid. All e-liquid sales are final on all e-liqud.
Cartridges & Drip Tips:
For sanitary reasons, there is no warranty on cartridges or drip tips.
If you experience any issues with any products you purchase from CanadaVapes, please view our extensive knowledgebase, and if this does not supply you with an answer, please contact us. If we are unable to help you solve the issue, we will provide you with a mailing address for returns. Once the product has been determined faulty, a new product will be shipped to the same address as used for the original shipment.
Please note this is a WARRANTY ONLY. We do not accept returns. Your product will be replaced by an identical brand new product. Electronic cigarettes are a personal product, and can not be returned for money or credit. If the product is UNUSED and in RE-SELLABLE CONDITION, it may be possible to exchange for a store credit, or a different item at our discretion.