Terms & Conditions

 

INTRODUCTION:

This website is operated by 1887100 Ontario Limited (d.b.a. Canada Vapes).  Throughout the website, and for the purposes of the Terms & Conditions, including all subsequent policies, sections, and reference material, the terms “CV”, “our”, “us”, and “we” refer to 1887100 Ontario Limited (Canada Vapes).

Canada Vapes also provides this website, including all tools, services, information, to its users upon the condition of your acceptance of all terms, conditions, and policies.  By browsing our website and/or purchasing products & services you agree to all terms & conditions in this document including all sub-sections & related materials.

Please read these Terms & Conditions carefully before accessing or using our website as we may update, revise, or modify the terms & conditions without notice.  It is the user’s responsibility to review this section periodically for updates and any continued use of our website will constitute acceptance to these changes.  All photos are for representation.  Product may not be exactly as shown.

Lastly, you are responsible for maintaining the secrecy of your account & password information, restricting access to your computer, and keeping your credit card information confidential.  For all user's protection Canada Vapes does not store credit card information on its website, e-commerce tools, or servers. 

 

NICOTINE ADVISORY:

Products on our website with nicotine may be addictive. Electronic cigarettes have not been evaluated by Health Canada.  All products sold by Canada Vapes are intended for adults 19+ only.  Products sold on our website are not intended for those who are pregnant or nursing, children, or people at high risk of heart disease, high blood pressure, diabetes, and asthma.  Those with serious allergies should read listed ingredients & contact Canada Vapes directly (1.844.286.VAPE).  Be responsible with your vaping hardware and e-liquid and keep away from children, pets, and those with chronic medical conditions. 

You accept all responsibility for the safety of using your electronic cigarette.  Nicotine products sold on this website are not intended to be a nicotine cessation product but rather an alternative to traditional cigarettes.  We highly recommend only using an Electronic Cigarette if you currently use traditional tobacco cigarettes.  All products contained on Canada Vapes are below the 4mg per dose required by Canadian Law, and therefore do not retain any patent rights.  Food and Drugs Act Schedule F, Part 1. 

Canada Vapes does not dispense medical advice and therefore none of the products sold on our website are designed to treat, cure, or prevent any addiction or disease.  If you experience any side effects, stop using the device immediately and speak to your doctor.  Nicotine is measured in milligrams per millilitre – Not per bottle.  Nicotine is poisonous if ingested. 

Poison Control Hotline:  1.800.222.1222

KEEP ALL PRODUCTS OUT OF THE REACH OF CHILDREN AND ANIMALS

 

SHIPPING POLICY:

Orders are picked up daily at 4:30PM EST, Monday to Friday by Canada Post.  Canada Post does not pickup or deliver on statutory holidays.  Shipping times may vary depending on location & shipping service.  Once your package has left the Canada Vapes Facility and is with Canada Post you will be sent tracking information with an estimated time of arrival.  We make every attempt to ship the same day on orders placed prior to 3:00 PM EST.

Shipping cost is a flat rate of $9.99, with free shipping on orders over $100 before tax and discounts.

As Canada Vapes is compliant with guidelines relating to the sale & distribution of goods to customers over the age of 19, first time customers will be required to present valid photo ID upon delivery.  In some cases a first time customer may be required to pick up their package at the closest Canada Post Outlet.  This is to ensure all customers are 19+ and legally allowed to purchase e-cigarette products in Canada.  Once Photo ID has been checked successfully packages will be sent without this requirement given the name & address on the account do not change.  Canada Vapes reserves the right to ID check customers without notice at any time.  Packages returned to us due to a Photo ID Check failure will be subject to a $20 Restocking Fee.  In addition, all shipping costs will be forfeited (if applicable).

If paying by credit card please ensure the billing address & shipping address is associated with credit card being used as our verification system may flag the order for additional authentication.  This may result in additional steps and delay.  Additionally, if an order is placed by the cardholder the billing address and shipping address must match the address authorized on the credit card.

Once a package leave the Canada Vapes facility and a Canada Post tracking number is provided the package becomes the responsibility of Canada Post.  Delivery errors by Canada Post are entirely beyond the control of Canada Vapes. Automatic Insurance up to $100 is included in the event trackable shipping is used to ship your products.

For parcels lost or damaged during the delivery process we advise the following:

* Confirm package was not accepted without your knowledge (Family Member, Room Mate, etc.)

* Double check to ensure your package has not exceeded the estimated delivery time provided

* Contact Canada Vapes Customer Service:  1.844.286.VAPE & support@canadavapes.com

* Once an investigation has been started a Canada Post reference number will be provided

* Canada Post may reach out to you to discuss the matter via phone or email

* Inquiries into missing parcels may take up to 5 business days or more if further investigation is required

* Only after an investigation is complete will Canada Vapes consider a reship or refund

 

 

WARRANTY POLICY:

Canada Vapes prides itself on selling quality products we’ve tested ourselves & operate as advertised.  All products that are sold on our website are authentic, however, warranty terms may vary based on product type and nature and/or frequency of use.  Customer satisfaction is paramount to Canada Vapes and every effort will be made to quickly & effectively address any product related concerns.  We have included informative details below for your review as it is important to understand the warranty prior to purchase.

If you experience any issues with any products you purchase from Canada Vapes please review our extensive knowledge base.  If this does help resolve the matter, please contact our Customer Service Department at 1.844.286.VAPE.

Canada Vapes offers a 60 Day Limited Warranty from date of purchase on the following product categories:

* All Starter Kits

* Replacement Tanks

* All Box Mods

* All 18650 Batteries

* All 18650 Battery Chargers

Canada Vapes 60 Day Limited Warranty is subject to the terms & conditions outlined below:

* Does not apply to cosmetic damage

* Does not apply to damage caused by accident, misuse, abuse, user error, or normal wear & tear

* Does not apply to products modified or altered

Disposables, Atomizer Tanks, and Coils qualify for a Dead on Arrival (DOA) Warranty only.  Due to the nature of the products and their typical life expectancy atomizer tanks, atomizer coils, cartomizers, pods, and cartridges are only covered under the DOA Warranty if they do not work out of the box.  If these criteria are met will we replace the item free of charge.  Canada Vapes may request the item(s) in question to be returned for testing and/or examination. 

Batteries and Non-18650 Chargers will only cover defects that arise during the normal use of the product and will not cover any issues that result from improper maintenance/modification, use outside of the products intended use, abuse/misuse, failure due to leaking liquid onto connections, or any battery where basic care has not been taken.  

E-Liquid is not covered under any warranty as a result of its consumable nature.  Canada Vapes guarantees our e-liquid formulas do not change, and meet established quality standards.  If you experience e-liquid that tastes different compared to a previous batch it may be due to one of the following reasons:

* E-liquid may need more steeping.  Shake the bottle vigorously & leave in a dark place for 2 days

* E-liquid left in the direct heat/sunlight may affect the taste. Especially when it contains nicotine

* Changing device types, batteries, or tanks, as each run at a different resistance

* Adjust/Lower power range for optimal flavour

* If you have recently stopped smoking this can alter/restore taste buds.

 All sales are final for the following product categories:

* Mouthpieces & Dip Tips

* Apparel

* Free Canada Vapes Swag

* Free Gifts including promotional gifts

* DIY Products & Kits

* Testing Kits

* Clearance Products

* Discontinued Products

 

EXCHANGE & STORE CREDIT, DOA:

Canada Vapes will only exchange or offer store credit in the case of defective merchandise out of the box as outlined in the warranty details above.  All applicable warranty claims must be made with 7 calendar days of receiving your order.  After the returned product is assessed by Canada Vapes and determined to be defective, we will offer to replace and reship to the customer.  Shipping costs will only be refunded (if applicable) if all products in the order are defective. 

Submitting a Warranty Claim

1. Email Canada Vapes Customer Service at support@canadavapes.com within 7 days of receiving your order along with your invoice number, product in question, and a description of the issue.  If available, pictures or videos are often helpful to simplify the claims process.

2. You may be requested to complete an online form at the representative’s discretion.

3. If applicable, you may be required to mail back the device for assessment & testing.  A prepaid return shipping label will be provided at no cost.

4. Once received Canada Vapes will conduct appropriate testing to determine the validity of the claim and the most appropriate next step. 

5. Lastly, we will discuss our findings with the customer and work to find satisfactory resolution. 

 

EXCHANGE & REFUND, NEW & UNUSED:

Items that are new, unused, and in their original packaging may be returned, along with the original proof or purchase, within 10 days for a refund or exchange.  Returns will only be processed following an inspection by a Canada Vapes representative are verified to be in the condition outlined above.  Refunds can only be offered in the original form of payment tendered in the initial transaction.  If a refund to the original form of payment tender is not available, an exchange or store credit will be offered.

Requesting a Refund or Store Credit

1. Email Canada Vapes Customer Service at support@canadavapes.com within 10 days of receiving your order along with your invoice number, the product in question, and the reason for request. 

2. A prepaid return shipping label will be provided at no cost so the product can be returned to Canada Vapes.

3. Be sure to identify the package with your full name, invoice number, and address information.

4. Once received, Canada Vapes will conduct an assessment to determine the product is new, unused, and in its original packaging.

5. Lastly, we will discuss our findings with the customer and process the refund or store credit.  Refunds typically take 2 business days to process once the product has been received by Canada Vapes.  It may also take an additional 5 business days to process the refund depending on your Financial Institution.  Your patience is appreciated.

 

IMPORTANT:   Products that have been opened and/or used in any capacity will not be refunded. 

 

PRIVACY POLICY:

Canada Vapes collects information from you when you register on our site, place an order, or subscribe to our newsletter.  When ordering or registering on our site, as appropriate, you will be asked to enter your full name, e-mail address, mailing address, and phone number. 

Information collected will be used for the following:

* To personalize your experience

* To improve our website

* To improve overall customer service

* To process transactions 

* To send periodic emails

The information collected, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason.  You personal data will not be used in any manner without your consent other than for the express purpose of delivering the purchased product(s) or service requested.
 

The email address you provide for order processing will only be used to send you information and updates pertaining to your order as well as occasional updates relating to new products & current promotions. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Canada Vapes implements a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.  All transactions using Interact e-transfer is secured through your financial institution. 

We also use a secure server.  All information provided is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database, only to be accessible by those authorized with special access rights to such systems.  It uses SSL technology as strong as the security of your online banking system.  The only information received to process your order is your name and email address.

Cookies are small files that a website or service provider transfers to your computer’s hard drive through your Web browser.  This enables the websites or service providers systems to recognize your browser and remember certain information which increases browsing & load speeds.  Canada Vapes does use cookies.  Canada Vapes uses cookies to help remember & process items in your shopping cart as well as save your preferences for future visits.  Cookies can be disabled in your browser settings at any time.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as those parties keep all information confidential.  Canada Vapes may also release your information if appropriate to comply with law enforcement or to enforce our site policies.

At the discretion of Canada Vapes, we may include or offer third party products or services on our website.  These third party sites have separate and independent privacy policies.  We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any and all feedback about these sites or their content.

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age.  Canada Vapes products and services are solely for those 19 years old or older.  Minors are prohibited from viewing or making purchases on our website.

By using the Canada Vapes website, www.canadavapes.com, you consent to our websites privacy policy
If we decide to change our privacy policy we will post those changes on this page.  This policy was last modified on August 24th, 2018.  If there are any questions regarding this privacy policy you may contact us by email at support@canadavapes.com or toll free at 1.844.286.VAPE.

 

PROMOTIONS, DISCOUNTS, AND COUPONS:

A coupon code is permissible to be used by a customer under the circumstance that the coupon code was provided by Canada Vapes.  Limit one coupon code or discount per transaction.  Coupon codes are not to be used in combination with promotions or special sales.  Canada Vapes reserves the right to withdraw, cancel, or terminate coupon codes without notice if fraud or abuse is suspected.

 

RESOURCE MATERIAL, INFORMATION, AND REVIEWS:

* Products on this website are for recreational purposes only

* Products and information on this website are not to diagnose, cure, treat, or prevent any disease or addiction

* The information found on this website is intended to be information purposes only and should not be considered to be a substitute for professional medical advice

* Statements regarding these products have not been evaluated by Health Canada

* Read product descriptions carefully – Results may vary

* Statements regarding battery life and flavour profile are subjective

* We present all information, material, and review in good faith & with good intentions

 

PRICE CHANGES:

Prices for our products are subject to change without notice.  We reserve the right to modify or discontinue service without notice at any time.  We shall not be liable to you or to any third-party for any price change or discontinuance of service.

 

BILLING, FRAUD RISK, AND ACCOUNT INFORMATION:

Canada Vapes reserves the right to decline any order placed with us online or in store.  We may limit, cancel or cancel quantities purchased per person, per household, or per order.  In the unlikely event we make changes to or cancel an order we may attempt to notify you by contacting the email/phone number provided at the time the order was placed.  Canada Vapes reserves the right to prohibit orders that in our judgement appear to be placed by scammers and fraudsters.  You agree to update your account regularly (i.e. email, billing address, shipping address, phone number) so that we can complete your transactions and contact you if needed.

 

OMISSIONS, INACCURACIES, AND ERRORS:

Occasionally there may be information found within our website that contains inaccuracies, errors, and omissions that may relate to pricing, product descriptions, offers, shipping charges, promotions, transit times & availability.  Canada Vape reserves the right to resolve these errors and update the information upon notification of the inaccuracy.  It is understood these inaccuracies are unintentional and have occurred without mal intent.

 

CONTACT INFORMATION:

Questions regarding the any aspect of our Terms of Service should be directed to 1.844.286.VAPE or support@canadavapes.com or P.O. Box 37037, London, ON, N6E 3T3

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